Returns and Replacements

VisitIdahoFalls.com accepts on-line orders through our website. We do not accept phone or email orders. Visitidahofalls.com accepts returns of non-edible products within 30 days of purchase. Please ship the items you wish to return or exchange, along with your receipt and/or packing slip to:

Idaho Falls CVB Return
355 River Parkway
Idaho Falls, ID 83402

• Food and drink items cannot be returned.
• We accept returns and exchanges within thirty (30) days of receipt of your shipment.
• Returned products must be in new, unused condition and with original packaging.
• Customer is responsible for paying shipping costs associated with returning your item(s).
• No restocking fee.
• Shipping charge from original order is non-refundable.
• Returned items deemed unsellable (used, worn, dirty, etc) are non-refundable and will be shipped back to the customer at their expense.

Please contact us if you have any questions: 208-523-1010 (Idaho Falls), toll-free at 1-866-365-6943 or information@visitidahofalls.com

Defective Merchandise?

VisitIdahoFalls.com will replace a defective item returned to for replacement. The return will be for the same item. Upon receipt of the item, we will inspect it to confirm that it is defective. If the product is determined to not be defective, you will be responsible for shipping back to you. We recommend you email a digital photo of the defect prior to return.

Payment
VisitIdahoFalls.com accepts PayPal, American Express, Discover, MasterCard and Visa. Your credit card will process when you click the “Submit Order” button. You will receive a confirmed order number once your payment has processed. Credit cards are verified online. If your card is rejected, please contact the card issuer. VisitIdahoFalls.com may also try to contact you by phone to confirm your purchase. If we cannot reach you by phone, we may at our discretion cancel your order for your protection.

Shipping
VisitIdahoFalls.com uses USPS for shipping. Shipping charges are calculated at checkout. Shipping charges are based on shipping weight plus any additional carrier charges. We do not charge for handling. Estimate shipping charges within the shopping cart by clicking on the “Estimate shipping cost” link and entering the destination zip code.

VisitIdahoFalls.com offers free shipping on orders more than $100.00

VisitIdahoFalls.com will ship orders to the United States and Canada. We do not ship internationally.